Frequently Asked Questions
Everything you need to know about Spark Paws style and service.
How do I determine the best size for my pet?
We provide a detailed size guide on every product page. Please measure your pet's neck and chest circumference, and if they are between sizes, we recommend sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day hassle-free return and exchange policy. Items must be in their original, unworn condition with tags attached to be eligible for a full refund or store credit.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
Are your products machine washable?
Most of our apparel is machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and the vibrancy of the prints.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer matching sets for humans and pets?
Yes! Many of our signature collections include matching hoodies and accessories designed for both you and your furry friend to coordinate in style.